This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
ejools.com!
c/o National Crystal
2028 McDonald Avenue
Brooklyn, NY 11223
Welcome to ejools.com!
We want to make your shopping experience as pleasant as possible. We encourage
your feedback and hope that we can serve your needs.
Ordering
Just click on a category that you are interested in. Then click on the pictured
design that you like. Enter the quantity and requested information into the
fields. Click the Add to Cart button. And either Continue shopping the way you
just did, or click proceed to checkout.
If at anytime you want to checkout, just click on any product, then click on a
View Cart button and you can begin checkout from there.
Claims
Any claim for shortage or error in style must be made within 5 days of receipt of the shipment.
Any claim for shipping refund on a late delivery must be made within 5 days of the delivery.
Any claim for non-receipt of a package must be made within 30 days of the order being placed.
Cancellations
Cancellations on any product already shipped will be treated as a return. Orders over $500, custom orders (orders for products in any other way than they are stocked) are not cancelable.
Order Changes
We are not able to change orders once they are placed. Sometimes,
in an emergency case, we can do it; but it is never guaranteed. Due
to our consolidated shipping, multiple pickups throughout the day and dependence
on proper ordering, we can only guarantee to try to change the order (in
an emergency instance.)
Minimum Order
There is a minimum order of $25.00 per package.
Payment
We accept Visa, Mastercard, Discover and American Express.
Shipping time
Next day, second day, and ground shipping options are available. This means that
your order will be shipped the service that you choose *once the order is
ready*. If the purchase includes items that are not usually shipped in 24 hours,
then this can be from 1 day - 10 days. If you are only ordering items marked
"Usually ships within 24 hours", it is ordered before 3:00 EST and in
stock, then it will ship that day. In the rare case that an item marked
"Usually ships within 24 hours" is out of stock, then it will usually
ship within one to two days. Holidays and weekends do not count.
Shipping Method USA
UPS Ground (1-5 weekdays in US) $9.95 (AK, HI, and PR $15.00)
UPS Blue Label (2 weekdays in US) $18.00
UPS Red Label (Next weekday morning in US, Express service outside) $36.00
Shipping Method International
Express $65.00
Shipping Method Canada Only
UPS Ground $12.00
***For International shipments, only the shipping costs are noted. Customs, duty and other import related charges if collected in your country would be the responsibility of the purchaser.
If an international shipment is refused and the carrier demands duties to be
paid, we will pay them and it will be charged to the customer in addition to a
service/billing fee. If the courier service attempts delivery unsuccessfully, where the courier begins return to sender procedure then all costs will be the responsiblity of the customer and if the product is received by us, then only the product value less it's appropriate restocking fee and less any extra costs incurred to our company (such as freight, duties and duty related fees) will be refunded.
****Any claims must be made within 3 days of receipt****
Lifetime Warranty
If for any reason your tiara, crown, or other product purchased from
ejools.com breaks, send it back for prompt repair or replacement. We will
fix/replace it whether it is a manufacturing defect or broken for any other
reason.
Return Policy
Due to the nature of the business, we offer 2 options for returns:
30 day exchange equal or up policy - This means that if you would like to
exchange an item within 30 days of receiving it, you may exchange it for a tiara
that is the same price or higher. You will only need to pay the difference and
additional shipping.
or
Refund - 30 day merchandise cost refund with a 25% restocking fee.
Privacy Policy
We use IP addresses to help diagnose problems with our server, and to
administer our Web site. The IP address is used to help identify the
shopper and the shopping cart and to gather broad demographic information.
Our site uses an order form for customers to request information, products, and
services. We collect visitor's contact information (like their email address)
and financial information (like their account or credit card numbers). Contact
information from the order form is used to send orders and information about our
company to our customers. The customer's contact information is also used to get
in touch with the visitor when necessary. Users may opt-out of receiving future
mailings; see the choice/opt-out section below.
Our online surveys ask visitors for contact information (like their email
address). We use contact data from our surveys to send the user information
about our company. The customer's contact information is also used to contact
the visitor when necessary. Users may opt-out of receiving future mailings; see
the choice/opt-out section below.
Choice/Opt-Out Our site provides users the opportunity to opt-out of receiving
communications from us and our partners at the point where we request
information about the visitor.
This site gives users the following options for removing their information from
our database to not receive future communications or to no longer receive our
service.
You can send email to info@ejools.com Correct/Update This site gives users the
following options for changing and modifying information previously provided.
Contacting the Web Site If you have any questions about
this privacy statement, the practices of this site, or your dealings with this
Web site, you can contact
Thank you for shopping at ejools.com,
Adam Cooper President ejools.com
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